Conversation Starter Message

A Conversation Starter Message is a follow-up sent after the user’s initial engagement. Its purpose is to re-engage users, spark interaction, and keep the conversation on track. When used effectively, it transforms passive engagement into meaningful dialogue by asking the right questions at the right time.

• Re-engages users who may have stopped interacting after their first message.
• Guides the flow of conversation by offering prompts or questions.
• Personalizes the experience with the use of the client’s name and relevant offers.

When It Appears #

The Conversation Starter Message is sent automatically after a short delay of about 10 minutes following the user’s first interaction.

Key Details #

• Timing is strategic: Appears after a short pause to encourage re-engagement.
• Supports personalization: Use ClientName to automatically insert the user’s first name.
• Formatting available: Telegram HTML formatting is supported for style and links.

How to Add a Conversation Starter Message in MisterChatter #

1. Navigate to MC Intelligence → MC Messages → Conversation Starter → Add.
2. Enter a question or prompt designed to invite interaction.
3. Use ClientName if you want personalization.
4. Save and activate your message.

Example #

Hi <b>ClientName</b>,
<i>It’s been a while!</i>

Ready to continue our chat?
<a href="https://example.com/offers">Check today’s special offers</a>

This example uses the client’s name, a friendly check-in, and a link to keep the conversation moving.

Telegram HTML Formatting Guide (Supported Tags) #

Best Practices #

• Ask questions that matter: Encourage responses with relevant prompts (e.g., “Would you like to see today’s deals?”).
• Use personalization: Adding the user’s name makes the message feel more human and direct.
• Balance timing: Do not send too quickly; give the user time to reply before nudging them again.
• Keep it natural: Write in a friendly, conversational tone that matches your brand’s personality.

A well-crafted Conversation Starter Message helps guide the user back into the conversation and ensures ongoing engagement.