How to Add Brain Files to Your Agent in MisterChatter

Brain Files are your agent’s knowledge base. Add links to your business docs so MisterChatter can answer with accurate, on‑brand information.

Go to MC Intelligence → Brain Files → Add.

Create or open a Google Doc with the information you want the agent to use. Good candidates include services, pricing, policies, FAQs, product details, and key processes.

Tip: Keep one main topic per document and use clear headings. It makes information easier for the agent to reference.

In your Google Doc, click Share, set General access to Anyone with the link (recommended role Viewer), then Copy link.

If sharing is not set to Anyone with the link, MisterChatter cannot read the document.

Return to MisterChatter, paste the Google Doc link into Brain Files, then Save.

You can add multiple Brain Files for different topics. You can remove a file any time if it is outdated.

Tip: Use short, descriptive document names like Pricing – EU or Refund Policy – 2025.

What to include #

• Clear descriptions of products or services
• Prices, fees, and discounts that users will ask about
• Policies such as shipping, returns, and warranties
• Frequently asked questions with concise answers
• Contact or escalation instructions

# Company Overview
One paragraph summary of what you do and who you serve.

# Services
- Service A: one‑sentence explanation
- Service B: one‑sentence explanation

# Pricing (USD)
- Plan Pro – $299/month
- Add‑ons – $49 each

# Policies
- Refunds: within 14 days with receipt
- Support hours: Mon–Fri, 9–5 UTC

# FAQs
Q: How do I upgrade?
A: Send “upgrade” here or visit example.com/upgrade

Troubleshooting #

• Permission error – Check the Google Doc is set to Anyone with the link.
• Old information – Update the Google Doc and replace the link if you use a new file.
• Unreadable content – Prefer plain text and headings over images or complex tables.

Your Brain Files are now connected. Next, refine answers in Brand Questions and set up MC Messages for a smooth first‑time experience.