Automated Reminders re‑engage inactive users automatically after a delay you choose. They’re useful for following up, keeping conversations alive, and guiding users back into action without manual effort.
1 Open Automated Reminders
#
Go to MC Intelligence → Automated Reminders → Add Reminder.
2 Choose a delay
#
Select when the reminder should be sent after inactivity. Options include:
- 1 minute
- 1 hour
- 2 hours
- 1 day
- 7 days
Tip: Start with a longer delay (like 1 hour or 1 day) to avoid overwhelming users.
3 Write your reminder message
#
Keep the message clear, helpful, and encouraging. Make it feel like a gentle nudge, not spam.
Reminders send only once after inactivity and stop as soon as the user replies.
4 Save your reminder
#
Click Save. Your reminder is now active and will trigger at the chosen interval.
Examples #
- “Just checking in – can I help with anything else?”
- “Do you want me to share pricing or schedule a quick call?”
- “Still there? Here’s a quick link to our help center: https://example.com/help”
Best Practices #
- Be polite and short: A single sentence works best.
- Add value: Offer a resource, answer, or next step.
- Avoid repetition: Don’t send the same reminder too often.
- Match your tone: Keep the style consistent with your brand voice.
Our support team is ready to answer all your questions and help you get started! Contact us now through our support on Telegram:
