Re-engage inactive users automatically after a chosen delay.
How to Set Up #
- Go to MC Intelligence → Automated Reminders → Add Reminder.
- Choose a delay (e.g., 1 minute, 1 hour, 2 hours, 1 day, 7 days).
- Write the reminder message (clear, helpful, and encouraging).
- Save your changes.
Note: Reminders are sent once after inactivity, until the user replies.
Examples #
- “Just checking in—can I help with anything else?”
- “Do you want me to share pricing or schedule a quick call?”