Instant Message

An Instant Message is triggered immediately after a user sends their first message to your MisterChatter agent. It acts as a quick acknowledgment that their request has been received and reassures them that help is on the way. Done well, Instant Messages reduce uncertainty and set the stage for a positive conversation.

Why the Instant Message Matters #

• Builds confidence by letting users know their message has been seen right away.
• Reduces friction by making users feel they don’t need to repeat themselves.
• Improves onboarding by creating a smoother, friendlier start to the conversation.

When It Appears #

The Instant Message is sent automatically as soon as the user sends their very first message to your agent.

Key Details #

• Keep it short and clear so the user isn’t overwhelmed.
• Friendly tone works best since it reassures the user they are being taken care of.
• No HTML support Instant Messages cannot include formatted text or links.

How to Add an Instant Message in MisterChatter #

1. Go to MC Intelligence → MC Messages → Instant Message → Add.
2. Write a short welcome or acknowledgment.
3. Save and mark it as Active.

Example #

Thanks for reaching out! 
We’ll be right with you.

Best Practices #

• Be human: Write in a warm, conversational tone rather than sounding robotic.
• Set expectations: Let users know what will happen next (e.g., “We’ll be right with you”).
• Stay concise: Two short sentences are usually enough.
• Avoid overpromising: Don’t make guarantees your agent or team can’t keep.