a) Start Message #
- Sent when: A user taps
/start. - Path: MC Intelligence → MC Messages → Start Message → Add
- Use supported HTML for clarity and links (see HTML guide).
- You can create multiple and select the active one.
b) Instant Message #
- Sent when: Immediately after the user’s first message.
- Recommendation: Keep it short, friendly, and set expectations (e.g., “We’ll be right with you.”)
c) Conversation Starter Message #
- Sent when: After a short delay (e.g., ~10 minutes).
- Purpose: Designed to lead the conversation with a question or prompt.
- Personalization: Supports
ClientName(your system replaces it with the user’s first name when sending).
