Introduction #
Instant Messages are triggered immediately after a user sends their first message to your bot.
They act as quick acknowledgments, letting users know their request has been received and that help is on the way.
This instant feedback builds reassurance and sets the stage for a smooth onboarding experience.
Conclusion #
When done right, Instant Messages reassure users, reduce uncertainty, and prepare them for the next stage of interaction.
Keeping them short, friendly, and informative ensures the conversation begins on a positive note.
